There are innumerable little out-org situations that need remedying. They make life rough, consume time and edge up tempers.

By standing for about 45 minutes in one place observing I found five bits that in themselves would each add up to a time-consuming confusion.

An Esto has a definite job to do. He is not part of the division’s lines. He hats, organizes, trains, sets up files, lines, and does all those establishment actions people need to really establish a division and maintain it.

No transport unit, no purchasing unit, no line patrol or refinement were visible.

If you want an Esto to go into gales of laughter, say “I am too busy to get hatted.” Those papers and that enmest show that a 2 hours of hatting a day save a year of dev-t nonproduction.

This makes people seem to work very hard but results in no production.

HCO over the world could not establish orgs. It can do its departmental functions. The answer is the Esto.

Therefore it takes HAS officer-type observation as the org’s lines are out.

You’ll be seeing a lot of this. Might as well know who these strange people are who keep insisting you find out about comm baskets and things.

To adjust a line one (a) sorts out the particle types, (b) sorts out the change points, (c) puts the correctly hatted terminals on it, (d) removes needless terminals, (e) reduces the number of times something is handled, (f) shortens the distance, and (g) increases the speed of flow.

If you do any one of these the line will get better. If you do them all the speed is fantastic and the load lightens all around and products occur.

[Note: The original mimeo copies of this policy letter were incorrectly numbered as Org Series 41.]

[Note: The original mimeo copies of this policy letter were incorrectly numbered as Personnel Series 38.]